Privacy policy

Privacy Policy

Last Updated: March 9, 2026

SiC Kilnware operates this store and website, including all related information, content, features, tools, products and services, to provide you (the customer) with a carefully crafted shopping experience (the "Service"). SiC Kilnware is powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Service, make purchases or other transactions through the Service, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your personal information.

Personal Information We Collect or Process

Depending on how you use the Service, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information: name, address, billing address, shipping address, phone number and email address
  • Financial information: credit/debit card numbers, financial account numbers, payment card information, transaction details, payment methods and other payment-related details
  • Account information: username, password, security questions, preferences
  • Transaction information: items browsed, added to cart, wishlisted, purchased, returned or cancelled, and past transaction history
  • Communications: information you provide when contacting us, such as customer support inquiries
  • Device information: device, browser or network connection information, IP address and other unique identifiers
  • Usage information: how and when you interact with or browse the Service

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Providing and improving the Service: processing payments, fulfilling orders, managing your account, arranging delivery, enabling reviews, and personalizing your shopping experience
  • Marketing and advertising: sending marketing communications by email, SMS or mail, and displaying online advertisements
  • Security and fraud prevention: verifying accounts, detecting and investigating fraudulent or illegal behavior
  • Communications: providing customer support and maintaining our business relationship with you
  • Legal purposes: complying with applicable laws, responding to legal processes, and enforcing our terms and policies

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors and third parties providing services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and delivery)
  • Business and marketing partners for advertising purposes
  • Third parties when you instruct or consent to such disclosure
  • Our affiliates or corporate group
  • Parties involved in business transactions (e.g. mergers or bankruptcy), or as required by applicable law

Our Relationship with Shopify

This Service is hosted by Shopify, which collects and processes your personal information to provide and improve the Service. Information you submit may be transferred to Shopify and third parties outside your country of residence.

Third-Party Websites and Links

The Service may contain links to third-party websites. We are not responsible for the privacy or security of those websites.

Children's Data

The Service is not directed at children. We do not knowingly collect personal information from minors below the age of majority in your jurisdiction.

Security and Retention

No security measures are perfect. We retain your personal information as long as necessary to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce applicable policies.

Your Rights and Choices

Depending on your location, you may have the right to: access, delete, correct, or port your personal information; opt out of the sale or sharing of your personal information for targeted advertising at https://www.sickiln.com/pages/data-sharing-opt-out; and manage communication preferences by unsubscribing from promotional emails.

EU/UK Users: You may also have the right to object to or restrict processing, and to withdraw consent.

Complaints

If you have complaints about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority. For the EEA: https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Your personal information may be transferred, stored and processed outside your country of residence. For transfers outside the EEA or UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last Updated" date.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us:

Email: zcazy_001@126.com Address: Room 4, Floor 23, Building 6C, Yiyang Road, High-tech Industrial Park, Dalian, Liaoning, China